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BBBOnLine Reliability SealBBBOnLine Reliability SealSome of what our customers have said about our products and service.

Customer Feedback and Testimonials - EMS Customer Feedback

 

To Whom it May Concern: I placed this order on Monday; I did not remember the name of the sales person with whom I spoke but it may be Terrie (as per the emails). In any case, I wanted to tell you how very grateful I am for her wonderful assistance. Of course, a sales person is expected to know "the business." But above and beyond that, she was very understanding, compassionate even, about my "emergency" back pain situation, and completely understood the urgency of getting the right chair to me as soon as possible. Of course the chair was there waiting when I got home yesterday (3 days--wow!). Terrie was patient with my questions, understood and analyzed my issues (the person's height, adjustability of the chair, severity of the pain, etc.) and made sure I got the right product. It is customer service like hers that marks the difference between a competent business and a truly excellent one. You should be proud that, because of her, yours falls into the latter category. Many thanks again, and best wishes for a happy and healthy new year. Sincerely, Susan S.

THANK YOU VERy MUCH. YOU PROVIDE AN INVALUABLE SERVICE VERY WELL. YOU FILL ORDERS QUICKLY AND CORRECTLY! IT IS A PLEASURE TO DO BUSINESS WITH YOUR COMOPANY. YOU ARE VERY PROFESSIONAL(BOTH ON THE TELEPHONE AND ON-LINE) IN THE WAY YOU TAKE CUSTOMER ORDERS QUICKLY AND ACCURATELY. THANK YOU. ALSO, NICE WEB SITE! - William V.B.

Thank-you for the quick service and delivery, especially appreciated as I ordered the day before Christmas and received everything the following Tuesday. All items arrived in sound condition and as advertised. I'll be order from your company in the future. Thank-you, - Tony A.

I want to put in a good word for Terrie who was very patient and who gave me good advice and was a great help in putting my order together. I appreciate the good service and quick response to my emails and order from you and it shows that your company is sympathetic to the needs of the customers. I plan to do more business with your company. - Beverley C

I ordered a Vital EMS400 on 17 Dec 2003 and received it on Christmas Day in Singapore! Many thanks to Bruce and to Terrie of their excellent service. Now, my back feels much better-excellent product. - Khin T.

I ordered two HTT-10CRP chairs 24 November 2003 and received them yesterday morning. They are setup and working just great. I am impressed with the easy and efficiency with which I was able to place the order via your web site and the speed with which they were received. Thank you very much for a job well done. Happy Holidays, - John W.

I more than satsfied. The product I ordered was and has been a very smart move. Your product range is extensive. I am sure I will be ordering again in the future. - Joyce W. from District Heights, MD

Vendor quickly answered all my e-mails, product came in excellent condition. I would buy from this store again. - Arlex R. from Highland, CA

I love my pillow that i bought and the horseshoe pillow is wonderful for wathing t.v. on the couch or reading sitting up or laying down. they are both just what my poor little neck needed. thanks, the prices were great to.I only found one place that I could get a standard pillow like yous,for 30.00 and it was just as nice, but i wanted the extra thick pillow so I payed the price and got just exactly what I wanted. I'm verry happy.In the store at the mall they wanted $150.00 for just the regular sized pillow. Again I am very happy and hope this pillow lasts me for years. - Karen Wilson from Tucson, AZ

The mattress pad is great. - K.M from Castle Rock, WA

I just wanted to say thank you for providing low cost, high quality back products on the web. The memory foam pillow I purchased through you feels just like the memory foam pillow I tested at a "Relax the Back" chain store - only theirs cost $99.00 and yours cost $54.95. You're providing a wonderful service - THANK YOU! - E.C. from Steilacoom, WA

Hello!!! I received our memory-lite mattress and pillows last week. I love it. I have not rested so well in my married life. I do not even remotely notice my violent sleeper of a husband any more. And my back has not felt so refreshed in a long time. Thank you for your excellent product and affordable prices. I will be doing more business with vitality-web. - D.M. from Phoenix, AZ

I was very happy with your service on my first order and so I'm ordering more. - M.H. from Carpentersville, IL

I wanted to let you know that I recieved my order, and the I was pleasantly surprised at how fast it got to me! Thank you so much, and I will use you again in the future. - K.S. from Cincinnati, OH

Thank you for the quick reply. I also received a return phone call on my message recorder. Thank you so much! Wow......how refreshing to deal with a company who gives such excellent customer support !!!! Thanks again. - R.L. from Portsmouth, NH

Today I priced a queen visco mastres for 1349.00 plus 125.00 shipping through tempurpedic I am so happy I found your site. When I order through your site I will be saving hundreds of dollars. Thank you!!!!!!!!!!!!!!!!!!!!! I will make sure to tell anyone interested to check your site. - A.L.

I just wanted you to know how pleased I am with your service. I placed an order on Monday, and received it Tuesday. Great work! I am traveling overseas, to Antarctica by way of New Zealand, and I was dreading the trip. I recalled an ad for the Tush Cush I read a couple of years ago and it sounded perfect. Thanks to your lightning fast service, I will make this trip not in pain, if not exactly in comfort. Thanks for everything. - T.P. from Palestine, TX

gosh, such service and quick response. Can you guys get Eddie Bauer.com to do this? - M.H from Setagaya-ku, Tokyo, JAPAN

Thank you! We received the pad and it fits and it is wonderful. WONDERFUL! I slept so comfortably and woke up with less pain. Thank you. - K.B. from Saranac, MI

Thank you for your prompt reply! Your service and products are excellent! I recommend them to all my friends every chance I get. - M.M. from Clarksville, TN

Hi, Received the talkabout 250 today. I couldn't believe it got here so quick. I am very happy with it. Thanks for everything - S.B. from Swartz Creek, MI

 

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