To Whom it May Concern: I placed this order on Monday;
I did not remember the name of the sales person with whom I spoke but it
may be Terrie (as per the emails). In any case, I wanted to tell you how
very grateful I am for her wonderful assistance. Of course, a sales person
is expected to know "the business." But above and beyond that, she was very
understanding, compassionate even, about my "emergency" back pain situation,
and completely understood the urgency of getting the right chair to me as
soon as possible. Of course the chair was there waiting when I got home
yesterday (3 days--wow!). Terrie was patient with my questions, understood
and analyzed my issues (the person's height, adjustability of the chair,
severity of the pain, etc.) and made sure I got the right product. It is
customer service like hers that marks the difference between a competent
business and a truly excellent one. You should be proud that, because of
her, yours falls into the latter category. Many thanks again, and best wishes
for a happy and healthy new year. Sincerely, Susan S.
THANK YOU VERy MUCH. YOU PROVIDE AN INVALUABLE SERVICE
VERY WELL. YOU FILL ORDERS QUICKLY AND CORRECTLY! IT IS A PLEASURE TO DO
BUSINESS WITH YOUR COMOPANY. YOU ARE VERY PROFESSIONAL(BOTH ON THE TELEPHONE
AND ON-LINE) IN THE WAY YOU TAKE CUSTOMER ORDERS QUICKLY AND ACCURATELY.
THANK YOU. ALSO, NICE WEB SITE! - William V.B.
Thank-you for the quick service and delivery, especially
appreciated as I ordered the day before Christmas and received everything
the following Tuesday. All items arrived in sound condition and as advertised.
I'll be order from your company in the future. Thank-you, - Tony A.
I want to put in a good word for Terrie who was very
patient and who gave me good advice and was a great help in putting my order
together. I appreciate the good service and quick response to my emails
and order from you and it shows that your company is sympathetic to the
needs of the customers. I plan to do more business with your company.
- Beverley C
I ordered a Vital EMS400 on 17 Dec 2003 and received
it on Christmas Day in Singapore! Many thanks to Bruce and to Terrie of
their excellent service. Now, my back feels much better-excellent product.
- Khin T.
I ordered two HTT-10CRP chairs 24 November 2003 and
received them yesterday morning. They are setup and working just great.
I am impressed with the easy and efficiency with which I was able to place
the order via your web site and the speed with which they were received.
Thank you very much for a job well done. Happy Holidays, - John W.
I more than satsfied. The product I ordered was and
has been a very smart move. Your product range is extensive. I am sure I
will be ordering again in the future. - Joyce W. from District Heights,
Vendor quickly answered all my e-mails, product came
in excellent condition. I would buy from this store again. - Arlex R.
from Highland, CA
I love my pillow that i bought and the horseshoe pillow
is wonderful for wathing t.v. on the couch or reading sitting up or laying
down. they are both just what my poor little neck needed. thanks, the prices
were great to.I only found one place that I could get a standard pillow
like yous,for 30.00 and it was just as nice, but i wanted the extra thick
pillow so I payed the price and got just exactly what I wanted. I'm verry
happy.In the store at the mall they wanted $150.00 for just the regular
sized pillow. Again I am very happy and hope this pillow lasts me for years.
- Karen Wilson from Tucson, AZ
The mattress pad is great. - K.M from Castle Rock,