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Shipping Information and Order Tracking

No Sales Tax (except California residents)

TOLL FREE PHONE (888) 293-0728



Times are not guaranteed and larger items such as chairs generally take a little longer.

Shipping Policy - Vitalityweb attempts to ship your order within 24hrs of being placed unless the product is on back order or special order status. Orders placed on weekends or holidays are shipped the following business day. Standard U.S. orders are shipped UPS/FedEx Ground with online tracking. USPS Mail Shipments are shipped only twice a week and have an estimated delivery time of 1-2 weeks for most items. Express 1-2 Business Day Delivery and 2-3 Business Day Express shipping is also available on most items.

In order to protect our customers, most packages do require a signature on delivery. If you would like to have the package left at your home without a signature, simply fax us a signed note and copy of your photo ID (888-796-9469) authorizing the package to be left without a signature. Please note that in most cases you are waiving your insurance and you could be responsible if the package is lost, stolen or damaged. All we can do is provide proof of shipment.

If an item stated as brand new is found defective on arrival or an incorrect item was shipped, the buyer understands that the product will be repaired or replaced at seller's discretion in a reasonable amount of time. All presumed defective or wrong items must obtain a Return Merchandise Authorization Number before returning. Product warranties are offered by the manufacturer and will be honored by the manufacturer. Any shipping and handling fees will not be returned in any case.

If an order is refused for delivery or an order is canceled after it has already been shipped, two shipping fees will be deducted prior to refunding since we are billed shipping both ways from the shipping company.

APO's & PO's - we can ship our products to APOs, other military addresses and PO Boxes if you select USPS Mail when ordering.

International Customers: We do ship most of our products internationally (Except Herman Miller products). Pricing depends on weight and destination. Please e-mail us a list of the products you are interested in and your address for shipment options and pricing. We do not cover import duty and/or taxes, nor do we know what these fees will be for your order. You will be responsible for any and all of these fees charged by your country. Should you not pay your Customs Import Duty/Brokerage Fees to the shipping company, we will charge the fees to your account plus a $10 processing fee.

Payment Terms - We Accept check, credit card, money order and Verified/Confirmed PAYPAL (confirmed Paypal shipping addresses only) Orders. For credit card verification we need to have the address and phone number where the credit card bills are sent (if different than the shipping address) as well as the name as it appears on the credit card. All prices are in US currency. Orders paid by Money Order are shipped as soon as possible. Check orders will be shipped when payment has been verified and has cleared. Please Mail Checks/Money Orders to:

Backstore.com
13820 Stowe Dr
San Diego, CA 92064-8800

 8" MATTRESS SHIPPING OPTIONS:

When ordering one of our Memory Foam Mattresses you have the option of having it shipped as one complete piece via a freight company or shipped separately (3" pad and two 5" Base pieces) via UPS or FedEx GROUND. UPS and Fedex will not ship a mattress as one complete piece due to its size. Once you receive a mattress via UPS/FedEx it can be put together in the zippered terry cloth cover to make one piece.

UPS GROUND shipping for a mattress is between $40-$75.

FREIGHT SHIPPING (1 piece) for a 8" mattress is between $100-$250.

Please specify the shipping method you prefer in the special instructions during check-out.

Free Catalog - You may download a free catalog in Adobe Acrobat format at: catalog download.

Sales Tax - ONLY California State Residents will be charged 7.75% sales tax. We will not charge sales tax to residents outside of California.

Methods of Ordering - You can use the SECURE ON-LINE SHOPPING CART to order by:

Credit Card Online
Credit Card Online (separate billing and shipping addresses)
Check/MO through Postal Mail
Credit Card through Postal Mail
PAYPAL

GOOGLE CHECKOUT

Warranties- Any applicable product warranty problem, repair or replacement is handled directly through the manufacturer of the product.

Insurance Reimbursement - Find out if you can be reimbursed by your health insurance for purchasing products from our store.

Gift Orders - You may have a product shipped to a friend or family member as a gift. When Checking-out, please specify Order by Credit Card online (separate billing and shipping addresses). Be sure to include the name exactly as it appears on the credit card, the address where the credit card bills are sent and the phone number of the owner of the credit card.

Quantity/Wholesale Discounts - We do offer quantity and wholesale discounts on most of our products. For addition information, please fill out our Distributor Application form. Be sure to note which item you are interested in and the quantities you would like to purchase. E-mail: sales@backstore.com

Bounced Checks / Credit Card Fraud - Bounced/NSF/invalid checks are assessed a $25 returned check fee. Credit card disputes, Chargebacks and Fraud are assessed a $25 processing fee. Applicable Law - This Agreement shall be governed by and construed in accordance with the internal laws of the State of California without regard to its conflicts of laws rules. Any and all disputes that may arise between you and Vitalityweb/BackSport Health Products are to be conducted and under the jurisdiction of San Diego County, CA.

General Provisions - Applicable Law - This Agreement shall be governed by and construed in accordance with the internal laws of the State of California without regard to its conflicts of laws rules. Any and all disputes that may arise between you and Vitalityweb/BackSport Health Products are to be conducted and under the jurisdiction of San Diego County, CA. Vitalityweb/BackSport Health Products limit of liability will never exceed the original invoice amount. If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms. This Agreement may only be modified in writing by an authorized officer of Vitalityweb/BackSport Health Products. This is the entire agreement between Vitalityweb/BackSport Health Products and You relating to any and all products sold and it supersedes any prior representations, discussions, undertakings, end user agreements, communications or advertising. We reserve the right to refuse any order. We do not offer a price guarantee on products we sell and prices are subject to change at any time without notice.

 

  

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