Shipping Policy - Vitalityweb attempts
to ship your order within 24hrs of being placed unless the product
is on back order or special order status. Orders placed on weekends
or holidays are shipped the following business day. Standard U.S.
orders are shipped UPS/FedEx Ground with online tracking. USPS Mail
Shipments are shipped only twice a week and have an estimated delivery
time of 1-2 weeks for most items. Express 1-2 Business Day Delivery
and 2-3 Business Day Express shipping is also available on most items.
In order to protect our customers, most packages
do require a signature on delivery. If you would like to have the
package left at your home without a signature, simply fax us a signed
note and copy of your photo ID (888-796-9469) authorizing the package
to be left without a signature. Please note that in most cases you
are waiving your insurance and you could be responsible if the package
is lost, stolen or damaged. All we can do is provide proof of shipment.
If an item stated as brand new is found defective
on arrival or an incorrect item was shipped, the buyer understands
that the product will be repaired or replaced at seller's discretion
in a reasonable amount of time. All presumed defective or wrong items
must obtain a Return Merchandise Authorization Number before returning.
Product warranties are offered by the manufacturer and will be honored
by the manufacturer. Any shipping and handling fees will not be returned
in any case.
If an order is refused for delivery or an order is
canceled after it has already been shipped, two shipping fees will
be deducted prior to refunding since we are billed shipping both ways
from the shipping company.
APO's & PO's - we can ship our products
to APOs, other military addresses and PO Boxes if you select USPS
Mail when ordering.
International Customers: We do ship most of
our products internationally (Except Herman Miller products). Pricing
depends on weight and destination. Please e-mail
us a list of the products you are interested in and your address for
shipment options and pricing. We do not cover import duty and/or taxes,
nor do we know what these fees will be for your order. You will be
responsible for any and all of these fees charged by your country.
Should you not pay your Customs Import Duty/Brokerage Fees to the
shipping company, we will charge the fees to your account plus a $10