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Human Touch / Interactive Health Warranty Information

 
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HUMAN TOUCH / iJoy / INTERACTIVE HEALTH RESIDENTIAL CONSUMER PRODUCT WARRANTY INFORMATION

New iJoy Human Touch Casual Two-Year Warranty - $99
New Human Touch HT Signature Two-year Warranty - $199
New Human Touch Elite and Signature Chair Five-Year Warranty - $369
Human Touch Perfect Chair Two-year Warranty - $179
Human Touch Perfect Chair Five-year Warranty - $299
  1. New and Renewed Elite Human Touch / Interactive Health Massage Chairs (HT-7450 and HT-1650 Only) have a "5/3/1" Limited warranty. Elite HT-1650 and HT-7450 massage chairs come with a Manufacturer's Five-year Limited Warranty against structural defects (Frame only - cosmetics are not covered). Factory Parts are covered for three years from the original date of purchase. In-Home Service (parts and labor) is covered for one year from the original date of purchase for chairs in the US 50 states and most major cities in Canada only. Chairs are packed for shipping and require minor assembly. White Glove delivery, setup and box removal is available on all chairs to most US addresses for an additional fee. Warranty is not valid for chairs shipped out of the United States and Canada. In-Home Service is only available in the US 50 states and most major Canadian Cities.

  2. New and Renewed Signature Human Touch / Interactive Health Massage Chairs have a "5/1/1" Limited warranty. Signature HTT™ and HT™ massage chairs come with a manufacturer's five-year limited warranty against structural defects (Frame only - cosmetics are not covered). Factory Parts are covered for 1-year from the original date of purchase. In-Home service (parts and labor) is covered for 1-year from the original date of purchase for chairs in the US 50 states and most major cities in Canada only. Chairs are packed for shipping and require minor assembly. White Glove delivery, setup and box removal is available on all chairs to most US addresses for an additional fee. Warranty is not valid for chairs shipped out of the United States and Canada. In-Home Service is only available in the US 50 states and most major Canadian Cities.

  3. New iJoy® Robotic Casual Massage Chairs have a "3/1/90 Day" Limited warranty. iJoy Casual massage chairs are covered by a 3-year structural, 1-year parts, and 90-day In-Home Service warranty. In-Home service (parts and labor) is covered for 90 days from the original date of purchase for chairs in the US 50 states and most major cities in Canada only. The manufacturer's warranties are not valid if the product has been misused or damaged in any way that is beyond the control of the manufacturer. Chairs are packed for shipping and require minor assembly. White Glove delivery, setup and box removal is available on all chairs to most US addresses for an additional fee. Warranty is not valid for chairs shipped out of the United States and Canada. In-Home Service is only available in the US 50 states and most major Canadian Cities.

  4. Refurbished Human Touch Elite and Signature Massage Chairs include a 90 Day Limited Parts Only Warranty. Refurbished chairs can have small cosmetic blemishes and may be the reason that the chair was marked as refurbished by the factory. Cosmetic issues such as but not limited to leather/fabric cracking and pealing are not covered under the standard warranty. Our Refurbished Human Touch Massage and Perfect Chairs can not add an Extended In-Home Parts and Labor Warranty.

  5. Refurbished iJoy Casual Massage Chairs include a 90 Day Limited Parts Warranty. Refurbished chairs can have small cosmetic blemishes and may be the reason that the chair was marked as refurbished by the factory. Cosmetic issues such as but not limited to leather/fabric cracking and pealing are not covered under the standard warranty. Our Refurbished Human Touch iJoy Casual Massage Chairs can not add an Extended 2 Year In-Home Parts and Labor Warranty.

  6. New and Factory Renewed Series 2 Human Touch Perfect Zero Gravity Chairs (PC-410, PC-500, PC-510, PC-085, PC-086) include a manufacturer's 3-Year Limited Warranty against mechanical defects (Cosmetics are not covered). New Series 2 Perfect Chairs have a 3 year structural frame warranty. Parts are covered for 2-years from the original date of purchase. In-Home Service is covered for one year from the original date of purchase and is only available in the US 50 states and most major cities in Canada. Warranty is not valid for chairs shipped out of the United States and Canada. New Series 1 Perfect Chairs (PC-6, PC-095 and PC-075) have a one year parts only warranty.

  7. Refurbished Human Touch / Interactive Health Perfect Chairs include a 90 Day Limited Parts Warranty. Cosmetic issues such as leather/fabric cracking and pealing are not covered under the standard warranty. Our Refurbished Human Touch Massage and Perfect Chairs can not add an Extended Warranty.

  8. New Effortless Exercise products (Ijoy Board, iJoy Ride and iJoy Twist) include a 60 day parts warranty.

  9. New Targeted Relief Products (HT-1355 and HT-1360 massagers) include a 1 year parts warranty.

  10. New Acuvibe Massages (HT-1260, HT-1230 Massagers) include a 90 Day replacement warranty if purhcased from an Authorized Retailer only.

  11. Refurbished Ottomans, CirQlation Massagers, Targeted Relief Products and Exercise Products include a 30 day Replacement Warranty.

  12. All Human Touch Warranties are nontransferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use(Cosmetics are not covered). Human Touch's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Human Touch's option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available. Human Touch reserves the right to make substitutions in lieu of repair or replacement.

  13. Exclusions: Warranties do not apply to rental, business, commercial, institutional, or other nonresidential users. Proof of purchase (original receipt) is required for all warranty repairs or service.

CANADIAN CUSTOMERS: Canadian In-Home Service is only available in most major metropolitan areas. Human Touch / Interactive Health and Vitalityweb are not responsible for any duties, taxes, or other fees associated with the import or export of products covered under this warranty program. Warranty is not valid for chairs shipped out of the United States and Canada. Refurbished/Factory Renewed chairs are shipped under the following code: "CODE SH: 9401.61.90.00 Chair, leather covering, completely refurbished in the United States". Since the chairs are completely Refurbished in the US, this MAY help to decrease or eliminate import taxes to Canada. Please note that extended warranties are now valid in CANADA.

HUMAN TOUCH / INTERACTIVE HEALTH MASSAGE CHAIRS - - PERFECT CHAIRS


Human Touch / Interactive Health Residential
Warranty Information:
In the rare instance that something goes wrong with a Human Touch or a Get-a-Way chair, an extended warranty will provide you with the piece of mind that your purchase will be covered by Human Touch after the standard warranty expires. An extended warranty will also provide you with access to Human Touch's extended service hotline, ensuring that repairs are performed using approved methods and materials by authorized personnel. Extended warranties are also available on Factory-Renewed/refurbished Human Touch products. All warranties are only for residential customers. Chair warranties do not apply for commercial, industrial or other nonresidential use. Please note that Extended warranties are not available for orders outside of the USA and CANADA.

For as little as
$7 per month
you can protect your investment.

PROTECTION PLAN BENEFITS AND COST OF OWNERSHIP
Service
Feature
Standard
New Chair
Warranty
Standard
Refurbished
Warranty
Extended
Two (2) Year
Coverage
Extended
Five(5) Year
Coverage
Casual iJoy Chairs
  In-Home Service
90 Days
N/A
2 Years
N/A
  Parts and Materials
1 Year
90 Days
2 Years
N/A
 
  Structural
3 Year
90 Days
3 Years
N/A
 
MSRP
Included
Included
$99
N/A
Signature Human Touch Chairs
  In-Home Service
1 Year
N/A
2 Years
5 Years
  Parts and Materials
1 Year
90 Days
2 Years
5 Years
 
  Structural
5 Year
90 Days
5 Years
5 Years
 
MSRP
Included
Included
$199
$369.00
Elite HT-1650 & HT-7450 Ultimate Massage Chairs
  In-Home Service
1 Year
N/A
N/A
5 Years
  Parts and Materials
3 Years
90 Days
N/A
5 Years
  Structural
5 Years
90 Days
N/A
5 Years
MSRP
Included
Included
N/A
$369.00
Human Touch Series 2 Perfect Chairs (PC-410, PC-500, PC-510, PC-085, PC-086)
  In-Home Service
1 Year
N/A
2 Years
5 Years
  Parts and Materials
2 Years
90 Days
2 Years
5 Years
  Structural
3 Years
90 Days
3 Years
5 Years
MSRP
Included
Included
$179
$299
Human Touch Series 1 Perfect Chairs (PC-6, PC-095, PC-075)
  In-Home Service
N/A
N/A
2 Years
5 Years
  Parts and Materials
1 Years
90 Days
2 Years
5 Years
  Structural
1 Years
90 Days
2 Years
5 Years
MSRP
Included
Included
$179
$299

COST PER MONTH ONCE PLANE COVERAGE BEGINS
Standard
Warranty
Refurbished Warranty
Two(2) Year
Warranty
Five(5) Year
Warranty
  Cost of Coverage
No Cost
No Cost
$8.29/Month
$6.15/Month
 

AVERAGE CONSUMER COST FOR OUT OF WARRANTY REPAIRS
Owner
Repair
In-Home
Repair
Factory Repaired
Labor
$0
$255
$195
In-Home Pickup
$0
$0
$100
Shipping
$50
$150
$300
Parts
$350
$400
$350
Total
$400
$805
$945

Massage Chairs Now Available from Human Touch

Extended Warranties are only available for NEW Chair orders in the USA and CANADA.
New Human Touch iJoy Casual Two-year USA Warranty - $99
New Human Touch HT Signature Two-year USA Warranty - $199
New Human Touch Elite and Signature Chair Five-year USA Warranty - $369
Human Touch HT Perfect Chair Two-year USA Warranty - $179
Human Touch HT Perfect Chair Five-year USA Warranty - $299

What is not covered: Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty.

WHAT IS REFURBISHED??

All Human Touch® products are built with the finest materials, incorporate industry-leading massage technology and are supported by expert customer support. Our Refurbished products are no different. Our professional refurbishment process begins with replacing all massage mechanism components. Then, we extensively test and evaluate the chairs to ensure they are as close to new as possible. Once the internal elements are taken care of, we move to the exterior. In addition to ensuring the upholstery is factory fresh, we try to replace any badly scratched parts with factory-fresh parts as well (but some minor blemishes are unavoidable on refurbished products). Sometimes a new chair will be marked a refurbished simply because of some minor cosmetic scratches that can not easily be repaired or replaced. As with all our chairs, our Refurbished products come with a Limited Warranty against defects in materials or workmanship for a wide range of seating and massage components. So you can rest assured you’ll enjoy the same comfort, wellness benefits and beauty of our new chairs for a price that will make you feel pretty good as well.

WHAT IS FACTORY RENEWED??

Human Touch® Factory Renewed products feature the same comfort, wellness benefits and beauty of our new chairs – with an equally attractive price. Our Factory Renewed products undergo extensive testing and evaluation to ensure they are as close to new as possible. And, our Factory Renewed products actually feature the same industry-leading warranty that covers our brand new chairs. So you can be sure you’re protected against any defects in materials or workmanship for a wide range of seating and massage components. The upholstery is factory fresh and, when necessary, scratched parts have been replaced with factory-fresh parts as well (but some minor blemishes are unavoidable). They even come in the same brand new packaging as our new chairs. So really, the biggest difference between our Factory Renewed products and our new products is the discounted price.


"I just wanted to offer a little praise and feedback! I had been shopping around for this chair for some time and am very pleased with not only the price but the quality of the refurbished chair I received through you. It's wonderful, your service and delivery are fantastic. I wouldn't hesitate to order from you again. Thank you" - Beth S.
"Great chair!! I'm impressed!! It was "Refurbished" but it seems new!!" - David S.
"Great Chair/"perfect" in every way ...." Richard B.
"You've got to get one of these chairs! Like new! Fast shipping too. Great ..." Chris S.


Human Touch® products are backed by limited warranties against defects in materials and workmanship. The warranty begins on the original purchase date and may consist of: CONSUMER RESIDENTIAL WARRANTY LIMITATIONS AND EXCLUSIONS:


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